Payments for DSSC TMPSS event bookings are non-refundable. This policy explains cancellation handling and the limited situations in which the Society may consider an exception.
Effective date: 6 October 2026
All payments are non-refundable. Ticket sales support Society events and community initiatives. Once payment has been submitted for a booking, it will not be refunded, except where this policy expressly provides otherwise (for example, Society cancellation of an event) or an event-specific notice states a different rule.
If the Society cancels an event, or postpones it in a manner that makes attendance impractical, the Society will communicate available options. These may include a refund process, credit toward a future Society event, or transfer arrangements, depending on the circumstances.
If a payment is rejected because the receipt is invalid, the amount does not match, or details cannot be verified, seats are released and no ticket is issued. Duplicate payments should be reported promptly with both payment references. Validated duplicate payments may be eligible for refund after Society review.
For refund or cancellation assistance, use Event Support and include your booking reference, event name, payment details and a clear description of the issue. Where a refund is approved, processing time depends on banking procedures and administrative review.
For privacy, ticketing, media or community matters, please contact the Society through the official contact channels.
